"I certainly cannot remember the exact date that we started with Sandwich Isle Pest Control! (too many years ago!) the Lerners were Mike's first customer or at least one of the first. It was a point that we had realized that the cockroaches and centipedes were having way too much fun in our house! "
Jan Lerner 1
"The technician was great. I was surprised to hear he had only been doing this type of work for only a year...seemed longer considering he answered all my questions with so much knowledge & info."
"Dennis Mijo is the best to work with! Office staff is also professional & very courteous."
"Kris was very delightful and informative and ensured that he would take good care of the problem. I have gone with you because of this and the fact that you answered the phones. I called 4 companies and you were the only ones to answer the phone!"
"Aileen is wonderful and a huge asset to the company! Merle is also informative and quick to respond to any service calls. "
FPA Kapiolani Associates
"Excellent communication and customer service. Mahalo nui loa!"
"Thank you again for your time and expertise in determining the termite challenges in our bathroom. I appreciate your treating the area that I thought was in our cabinet. We're removing the baseboards and replacing with wood that termites avoid. When we have our home tented I will call your office."
"Great customer service service tech was great and took time to answer my questions"
"I would like to thank you for sending Gavin to help me with my pest control needs. He was prompt, professional and friendly. He answered all of my questions and put my worries at ease. Also, Crystal was great in setting up my appointment. Sandwich Isle is a fantastic company of which I’ll recommend to many family and friends. "
"Sandwich Isle absolutely solved my Pest Control problems! We have been using Sandwich Isle since Mike opened his doors, many years ago! I wouldn't change pest control companies for anything!"
Ricardo Pomar 2
"Great service, good group of guys working for you. Joe, Sean and crew."
"Love working with Gil. He is very professional and knowledgeable, I had an ant problem in the kitchen and he solved it immediately and gave me suggestions on how I could minimize future problems. "
"I chose Sandwich Isle because I personally know Mike Botha and his family. All employees are professional and can be counted on to get the job done. I DEFINITELY would recommend Sandwich Isle!"
Ricardo Pomar, President & Owner
Camino Real Land Corporation
"Praises for Guy, Kalani, Fetu, Preston, and Tony. Received letter from customer saying "Guy Matsumoto and Kalani and his crew were very helpful in the bed bug fumigation for our house on March 14th and 15th 2015. The plastic bags furnished by Guy were very handy. Thank you very much!"
"I really appreciate how well you all executed the fumigation. This is the exact reason why I chose to do my Quarterly Pest Control Services with SIPS. I am very pleased with the services Ralph provides, especially. He is very good and knows what he's doing."
"We began using Sandwich Isle Pest Solution services in January of this year. Since their initial treatment in January, we have seen a significant decrease in bugs, and rodents. Prior to signing a contract with Sandwich Isle Pest Solutions, we were using another big name pest control company, and had about 4-5 call backs a week, we've had about 3 call backs since January. This is amazing, considering our location.
In addition to less follow up treatments, we are pleasantly pleased at the level of professionalism, and sense of urgency. Every time that we've called Ron, or Rose - whether it was to schedule treatment or to ask a question - they have been extremely helpful, friendly, and accommodating. The previous company that we had worked with was incredibly difficult to get in touch with, and could never give us so much as an accurate estimated time of arrival. Often they would show up well before - or after - the 2-3 hour window that we were given. There were times that they had not shown up at all. With Sandwich Isle Pest solutions, we don't have any of these problems.
Michael, Ron, and Rose have gone out of their way to work with us while providing exceptional customer service, using products that work. To us at the Makena Beach & Golf Resort, that is priceless.
Dunn Llego, Chief Engineer
Makena Beach & Golf Resort"
Makena Beach & Golf Resort
Makena Beach & Golf Resort
"Service was great. Customer service always called back and always let us know when they were servicing our houses."
"The technicians worked quickly and well with each other. They came on time and were able to do both Termite installation and Pest control spray within a short time frame."
"Our customer service representative Gil was very thorough and diligent in carrying out his assignments and responsibilities. His professionalism is truly outstanding."
"We are happy with the final results, professionalism and courtesy that Kale, Adam, Allen, Tai and his tenting crew, Melanie and all the other Sandwich Isle Team that communicated with us on the phone from your office."
"This company is so pleasant to deal with and I loved every bit of my experience with you all. You all went beyond the call of duty! I am recommending to everyone I know."
"Usually I am very critical; here I can give top notes. I was very happy with their performance and attitude."
"Elmer has been giving my Mom excellent service and we are happy with his work. I was also very pleased with the way Nikki handled my call, she was very pleasant and answered all of my questions openly and honestly. Mahalo."
"Service technician Gavin Gonsalves provided us with excellent customer service by going beyond the call to accommodate our family. Please reward him for outstanding customer service. "
"The follow up was excellent, addressed my concerns promptly. The service technicians introduced themselves, walked the property to ensure we were all on the same page, gave post treatment instructions, and notified me when they completed."
"Technicians were prompt, courteous, and very professional."
"I really liked the technicians, Darin & Randall. They took time to explain what they did & answered all of my questions. They were thorough & friendly."
"Dennis & the office staff were AWESOME to work with!!"
"I commend Alan for the exceptional and professional job he did when he came to our residence to spray the attic and around the exterior of the house, to complete the fumigation process of the house. He was hardworking and meticulous in completing his mission. excellent employee!"
"James Dumas is always prompt and courteous. I have worked with him for many years. Chris is the same. She returns calls promptly and is always helpful and professional. They are both a credit to your company."
"Sandwich Isle has been servicing my home for 13 years, Sam is an awesome technician and he makes sure my home is bug free."
"Emmitt Bass arrived on time and worked his magic with no muss or fuss! I'm writing to inform you that, from advanced notice through your office to actual job completion, I was sincerely impressed with the professionalism displayed and look forward to working with you for the next six months trial period. Again, outstanding professionalism displayed by all with whom I've been in contact."
"Great service from initial contact, follow-up reminder and services Jerry provided onsite."
"I definitely recommend Sandwich Isle for Fumigation, Ground Treatment and Pest Control. Sandwich Isle has absolutely solved my pest problems! I am so happy that Gil comes to service our home!"
"I want to compliment your exemplary employee, Ralph Nagata. He has followed up on a rodent-control issue I reported, and he has continued to monitor the situation without my further calling in about the continuing problem. I'm very grateful. Kudos to Ralph!"
"Excellent follow up; diligent staff."
"Kris was extremely helpful when I placed my initial call for help-scheduling the inspection quickly (the next day!) and addressing my concerns. Shane was informative and thorough-making the stressful process from contracts to tenting, as "easy" as possible. Eddie, the crew leader, was prompt and professional as he inspected the house."
"Thanks to Sam, our Pest Control guy for your kindness and professionalism."
"From the quotation process with your representative who patiently answered my million and one questions to the detailed reports sent by your company, we were happy to work with you."
"Thank you, Sandwich Isle. I hope to continue our "partnership" way into the future..(I really really don't like centipedes!)"
Jan Lerner 5
"Thank you to Homer for taking care of her several accounts and keeping the centipedes under control."
N. Shore, HI
"Technician was probably the most knowledgable and friendly technician ever. He should get employee of the year!"
"He was extremely pleased with Christian. He stated that he was very thorough and did an awesome job. Christian is a very, very good employee of our company."
"We found both the office staff and the field tech very professional and prompt. They're always willing to do what it takes to make us happy."
"Most Satisfied! Very professional – from James Dumas thru Todd Akamine and his crew. I will continue to recommend Sandwich Isle with utmost confidence. Thank you."
"Everyone I have dealt with in the company has been helpful and kind. I really have appreciated that."
"Gil has been our technician from the start. He is pleasant, trustworthy and keeps the critters away! The house was tented last April and the job was done quickly and professionally. We haven't seen any signs of termites since."
"Thomas and Kale are true treasures, and I hope you will commend and reward them for their outstanding work. Oh yes, and may I also mention that every time I have called your office, it has been a pleasure to have spoken to the various assistants: Kris, Martha and Amy, to name a few.
Susan N. 2
"Excellent and prompt estimate from Adam Lefebvre and great service from everyone at Sandwich Isle. You were Buyer's requested company as well as my recommendation to Sellers."
"Sandwich Isle Pest Solutions have wonderful technicians who always call before and after services. I'm always pleased with their performance."
"I had a very short time frame for when I needed to treat my yard for fleas and ticks. I found out last minute that I needed to service the yard and when I called Sandwich Isle Pest Solutions on a Wednesday, they were able to squeeze me in on a Sunday morning. The technician was on time, very friendly, and was in and out in no time. He even helped entertain my two year old son with jokes and high fives. Harold was my customer service representative and Elijah was my service technician."
"Impressed with how well the techs understand and explain the life cycle of the target insects and how the pest control methods work to disrupt a specific part of the cycle."
"We have had their termite protection service (Sentricon) for 8 years and never had a complaint or termite!"
"When any of our staff or faculty members had questions, Merle was very professional and answered their questions. Thank you Merle for being so patient with us."
University of Hawaii 2
"Dennis Mijo and guys that completed the tenting work are the greatest!"
"James Hayashi was very knowledgable on explaining the gnat problems we were having and the service tech explained where & what he was going to do."
"The technician (Gil) was nice and very professional. He was thorough in doing his work and very accommodating. He did a good job. I am looking forward for his next scheduled visit. Thank you. "
Tony and Elnora Guieb
"Thank you for scheduling our clients' TIR in such a timely manner. Your professionalism definitely makes our transaction run smoothly. We will be recommending your services to our colleagues! Mahalo nui loa!"
"Mike came right on time. He was very professional and reassuring."
"I am a repeat customer, having had a great experience in the past. Dennis Mijo provided courteous and professional service and patiently explained the administration of gas. He also connected me to Eddie, the Shift Foreman, because I had special concerns. Eddie addressed my concerns with his crew and took care of business. I am very pleased with the outcome and Eddie's attention to detail. I would like that my feedback not be released to the public and retained in-house."
Customer from Honolulu
"Emmitt and his partner were great. Emmitt knows everything about bedbugs and is using that knowledge to get rid of them in my home."
"I am very happy with the service with your techs. They're very professional, listen to my needs, and very polite and well dressed. "
"Adam your sales/estimator was prompt and professional in all his dealings with me. Mr Finai answered all my questions and was also a true, courteous professional. After the tenting was removed, there was no evidence inside or outside the house that his crew was there - no rubbish, no tarp clips, masking tape, hoses, etc. you will be getting a call from my friend, Greg Thorp in Kaneohe. They just had their home painted, and they need treatment too. Thanks for the great experience. "
"Sean, Setu, Talele, and Johnny did the tenting. They did an excellent job too. We left as soon as the walk-through with Sean was completed. None have our neighbors said anything except that they saw that the tent also covered the 2 outbuildings which was included in our contract. Unfortunately no one put that info on the sheet Sean received from your office. He called someone and after about 30 min. told us everything was OK and they would do it. We did the walk through and left."
Betty & Joe 2
"Jerry and Robin just completed the treatment of our unit. They were highly professional and courteous. Also, thank you, Nikki, for your speedy response to my query."
"Thanks to Kaui and his team in the Wildlife Division for assisting me with bird abatement. Kaui made sure that the job was completed to my satisfaction. Thanks to Gare, Matthew and Brandon for being professionals, customer oriented and knowledgeable about my problem. "
"Keone was patient and responsive to our concerns about termites and professional and thorough in his assessment and treatment identifying other culprits' work (potential rodent entryway and roach droppings). Ashley scheduled our treatment efficiently and I appreciated the reminder of the appointment via email. Thank you. Glad to have this opportunity to appreciate Sandwich Isle for continuing to give us excellent service...including several good guys who periodically treat for ants."
"Whenever I've called for extra services or with a question, they have been very responsive and try hard to schedule us in MY timeframe. Great service from Gil and would recommend him and Sandwich Isle Pest Solutions."
"The process was quick and painless. No evidence of termites after the treatment. I'm so glad we switched to orange oil!"
"I have written before, and I would like to commend Emmitt for his professionalism and expertise. He was kind, courteous and diligent, like the other employees with whom i have known. At the same time, I would like to extend my appreciation for the office people; I have spoken with Nikki, Chris and Eileen. I also spoke with Suzie and did the phone questionnaire. I look forward to a continual relationship with Sandwich Isle. I think my next treatment will be in December and hope that the office or scheduler will call me in advance to set up a date and time that is mutually convenient for the technician and me."
"The technicians were prompt to the appointment and kept me abreast of the situation."
"I have been working with Ramon Silva for many years, and wherever he goes, I go!"
"When Merle came the first day, I explained to him that we had a faculty member who had a rat phobia and he was very understanding. When he came to check the traps, he notified her that he was here to check the traps and she wouldn’t leave her office and wait until he was done. She was very grateful and thankful that he was so understanding."
University of Hawaii
"Compliments to Guy M. and Tai's crew for the fumigation. I was very concerned about my plants and the fume crew took great care of them. I would recommend to my friends and family!"
"I really amazed with prompt & efficient service by Terese Greene setting up our inspection quickly. Service technician Elijah & Darren was superior awesome!!"
"Great customer service. Janice was outstanding!"
"Gare was fantastic. He was very thorough and did such a good job with the inspection. It's because of his professionalism we have chosen to go with Sandwich Isle's for our bird exclusion."
"We've used Sandwich Isle for termite tenting and more recently for bed bug treatment. Janice in the sales dept is so nice and goes out of her way to be helpful. The technician Darin is extremely thorough, patient, and always friendly, smiling, and thinking of what would be best for us. Mahalo!"
"Darren and Robin were very professional and knowledgeable. They went out of their way to make us feel confident that our problems were only temporary. Super great service! Mahalo!"
"I was extremely pleased with Kalani and the entire cover crew, very professional. Also, Alan was very nice at clearing as well."
"Thanks for the job well done. I am referring Sandwich Isle to other relatives and friends because I am confident with Shane’s knowledge and customer service. I’ll be scheduling a fumigation with him in August."
"Gil is doing an amazing job and they are very grateful for his services."
"I always feel that I am well taken care of. I am forever recommending Sandwich Isle when anyone asks or needs. There is no question on my part that anyone would then be in good hands. I am happy that this company has grown and profited, has a great reputation , and considers me a valued client."
Jan Lerner 4
"After years with another company the difference is night and day. Your company has been very professional and an absolute pleasure to deal with."
"Very very professional, was very impressed!"
"Your sales rep did a terrific job educating my husband and me about our termite problem and how to prepare for tent fumigation. The crew that came to set up the tent and take it down were very courteous and professional. Talele deserves recognition for excellent customer service!! My husband and I will keep your company in mind the next time we need to treat our house and will not hesitate to recommend your company to our family and friends. Thanks for the great service!"
"We were very impressed with Allan who did our ground treatment. You did a great thing when you hired him. He is not even 21 years old. He was very professional, explained everything he was doing and why, cleaned up each space after he drilled, and worked quietly and efficiently. I will recommend the team we had to anyone who asks about our experience."
Betty & Joe D.
"From the moment I called the service was exceptional. Everyone was nice and helpful. The guys that came to my house were so caring putting my mind at ease."
"Hal, of your office, has been most responsive to my inquiries and trying to match schedules with us. Sandwich Isles Pest Control has been patient about matching our family's schedule. The knowledge expressed by Hal about our Bedbug problem has been superior."
"Sandwich Isle should be complimented for having a knowledgeable, caring individual like Alan Conrad working for them. I found him to be a friendly, well-mannered young man. Totally impressed by his work habits and know how. It always feels good when you come across young people like this, appreciating what they have, and doing the best they can."
"We did not necessarily shop according to price, of course we took that into consideration, but we were very particular about who we chose for the job mainly based on integrity, honesty and a sense of reliability. We went with Sandwich Isle for the job and we have never regretted establishing that relationship."
"Last minute request and first class service. Doesn't get any better than that. Thank You!!"
"The technicians were professional, polite and informative."
"From Day 1 we set ourselves up with a quarterly contract and haven't looked back. Sandwich Isle has continually taken care of all of our needs, even when the new neighbor cleared his acre and all the rats decided to take up residence around our house!"
Jan Lerner 2
"I feel that Sandwich Isle has given me a peace of mind. They always call in a timely manner to schedule my appointment and I completely trust Sam and his expertise and knowledge of our house and yard. "
Jan Lerner 3
"Awesome. Like the hi tech way you folks interact with customers, emails, signing for service, feedback. BUT most importantly, I found your team to be very professional in what they do!!!!"
"Gil is always professional, courteous, and friendly. He is truly the reason we are loyal patrons of Sandwich Isle."
"Jerry's answers to all of my questions was very helpful!"
"Joe was superb. He was patient and very professional, and was the main reason why I chose your company."
"Service Technician Darin was punctual, courteous, knowledgeable and informative to all of my questions. Best of all we could enter the premises within a reasonable amount of time. Awaiting 2 more followups and hopefully the bugs will be exterminated once and for all. Much mahalo to Darin and company."
"I am extremely satisfied with Corey and Allen's work. Guy's performance was great too. I would absolutely recommend to friends and family!"
"Keoni TOP NOTCH! Phone customer service excellent."
"Thank you so much for the good good job that Mike and Christ did today at my house. Now that we got the bedbugs issue taken care of, we can start cleaning and get things ready for the holidays. I want to also thank Paul for being a good salesman that I can trust."
"We are also blessed to be served by pest control specialist Thomas, who is ALWAYS pleasant, professional, and who also provides superior service. We appreciate Thomas taking the time to ask us at each visit if there are any areas that need special attention, then efficiently treating those areas."